Because we care a lot about our precious customers time, and we always sell high quality of products, and have the courage to take on the biggest challenges, as well as the tenacity to see them through.

What are the delivery charges for orders from the Online Shop?
Your delivery charges will be calculated at checkout.

Which payment methods are accepted in the Online Shop?
We accept Visa and Master Card, and every other credit or debit cards on our website. Our sales staff can also process other payment types manually, including checks and internet banking. To pay using one of these methods, please contact us to place your order.

How long will delivery take?
When you order your goods from our website, the Merchant will normally take 3-15 days to deliver it to your address. The time interval will depend on which of the Merchant’s shipping methods you select. If you wish, consolidate your shipments and ship when you instruct; please then allow up to 6 days (depending upon the level of service you have chosen) for your shipment to arrive at your address. On average, it takes 8-10 business days with the Economy Service, 4-6 business days with Standard Service and 2-3 business days with Express Service.

The longest part of the delivery process is often the final mile (or kilometer) of delivery to your address. If you are normally out during the day, we can deliver your shipment to your place of work or to a friend – just complete the ‘Delivery address (if different)’ section in your personal details.
(This alternative address must be in the same country as your registration address).

You can edit your delivery address at any time before shipping, by pressing ‘Account details’ below your Suite Number.
However, once a shipment is released, the delivery address can not be modified.

What exactly happens after ordering?
Once you have checked out your order, you should receive an e-mail from PayPal confirming your payment, followed by an e-mail from us acknowledging your order. We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.

Do I receive an invoice for my order?
You should have received an invoice in the order confirmation email that we sent you right after your payment was processed. You’ll find it near the bottom of the email in the “Your Purchase Documents” section.